This is a terrible service.
This is a terrible service. Support does not respond. I signed up last month and now they are trying to withdraw money from my card. And there is no unsubscribe button. I wrote to support and no response. Think twice before entering your card details.
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Comments9
Jimmy Wong
Dec 29, 2024
Also, in addition to the above payment issues. What else caused you to cancel your subscription? Or any other product related issues that I can help you with?
Jimmy Wong
Dec 29, 2024
First, I confirmed our customer service system. I don't see your feedback (though I looked up your name, so I'm not sure if I missed it and if you used our manual feedback channel).
Second, the payment system we use is Stripe, and your money being withdrawn has absolutely nothing to do with us. It's entirely up to Stripe's system to make a risk-control judgment. It's possible that you've made some risky transactions. It is also possible that transactions in some Russian-speaking countries have been restricted because of U.S. sanctions.
Regarding the cancel, we have a cancel button here:
Шон Мелтон
Dec 29, 2024
I unsubscribed. But this button is still not there.
If someone encountered this problem, then to unsubscribe, you need to click Subscribe now and there will be an option to cancel.
Jimmy Wong
Dec 30, 2024
If you have already unsubscribed, then this button will disappear. This is because the page you go to after clicking this button is dedicated to unsubscribed subscriptions. Then there's no need for the button to appear anymore.
Why you don't see this button, it's because you said ‘I unsubsribed’ . That's why the button is hidden. If you haven't canceled, then this button does appear.
Jimmy Wong
Dec 30, 2024
It's only a bug if you don't unsubscribe but don't see the button.
Our Stripe backend shows that a few users were successful in canceling. That means the button is fine.
Jimmy Wong
Dec 30, 2024
There are only a few possibilities for this problem at the moment:
1. You unintentionally canceled the service, or forgot that you did, and then went looking for the unsubscribe button again. Then of course you can't find it.
2. Your subscription was withdraw and canceled by Stripe. Then in our system, you actually didn't subscribe successfully. But you mistakenly thought you were still subscribed. In fact, you have been marked as unsubscribed by Stripe. And then you tried to cancel the subscription. As I said, as long as the Stripe is showing unsubscribe, then we won't show the button.
Шон Мелтон
Dec 30, 2024
This button wasn't there even when the subscription was active. And it's still trying to charge me money.
Jimmy Wong
Jan 2, 2025
explain it to you one last time:
you subscribed our service in November
your bank withdraw your payment in December for December’s fee. And it doesn't seem to have anything to do with us or stripe. It should be you.
stripe keeps retrying to debit you, and email you.
then you see the stripe email and go to find the unsubscribe button.
because stripe didn't receive the payment, it set you to unsubscribed status. So the unsubscribe button disappeared (this seems to be our problem, we didn't consider your case. we will optimize it)
you canceled it by other methods. The backend of stripe also shows that it has been canceled.
but you forgot one thing. Because you canceled in December, you actually canceled your January subscription. This is true for almost every subscription service in the world, including the Apple’s App store. Cancellations only take effect the following month.
but you haven't paid for December. So you'll still get this email. But stripe will only try a couple of times and then stop trying. You can ignore it.
You've successfully canceled the service.
Шон Мелтон
Dec 30, 2024
Read my first message again. I can't unsubscribe from your services. There is no unsubscribe button or manager billing!